Shipping & Returns

1. Shipping

1.1 Shipping conditions

Silvano Sistemas Sónicos S.L. Shipments to European Union countries in its continental territory. It does not ship to Baleares, Canarias, Ceuta, Melilla or Gibraltar.

The shipment will be made between 1 and 6 working days once the payment of the order has been received.

When you place an order you will be informed of the available shipping options, the cost of each of them and the approximate delivery time.

If the shipment were free Silvano Sistemas Sónicos S.L. The choice of the shipping method will be reserved, guaranteeing that the shipment will be made to the address you indicate and within the stipulated period.

1.2 Damage caused by transport

When you receive your order check the condition of the packaging. If you notice damage:

  • Write them on the delivery note and take photos without opening the package. It will be essential for us to make a claim.
  • If you think the damage can be considerable, refuse the package.
  • Contact us as soon as possible.

2. Information on the exercise of the right of withdrawal

2.1 Returns / Right of withdrawal

You have the right to withdraw from your purchase within 14 calendar days without justification. Silvano Sistemas Sónicos S.L. extends that right to 30 calendar days.

The withdrawal period will expire after 30 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify (Silvano Sistemas Sónicos S.L., C / Fundición 4 bis, Nave 41, 28522 Rivas Vaciamadrid Tel.:+ 34 914340864, e-mail: your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail or email).

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right be sent before the deadline expires


2.2 Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice by you of a delivery method different from the less expensive delivery method ordinary that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, except in the case of payment by bank card, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. If you pay by bank card, the refund will be made by bank transfer to the account you indicate in your withdrawal letter.

2.3 Collection of goods

You must bear the direct cost of returning the goods, which we would notify you before picking them up.

You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

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